01
Enquiry and requirement gathering
We collect site, schedule, staffing, transport and budget details to frame the deployment brief.
How we get from enquiry to steady service.
Service starts after signed commercial terms, site access, the required documents and the agreed mobilisation steps. Once live, delivery is monitored against attendance, checklists, trips, incidents and complaints.
Seven steps from first call to monthly review.
Keep scrolling. The steps slide across as you go.
02
Site visit and assessment
We review operating conditions on the ground and identify risks or special requirements.
03
Proposal and quotation
You receive the service scope, deployment plan, assumptions, exclusions, pricing and applicable taxes.
04
Agreement and mobilisation
Terms are confirmed, coordinators appointed, required checks completed and rosters, equipment and vehicles prepared.
05
Service delivery
Work begins against approved site instructions, post orders and agreed schedules.
06
Monitoring and reporting
Attendance, checklists, trips, incidents, complaints and the agreed indicators are reviewed.
07
Monthly review and renewal
We assess performance, resolve recurring issues and confirm changes, extensions or renewal.
Ready to mobilise your site?
Share your scope and we will come back with a deployment plan and a quotation.
Begin enquiryThe paperwork behind every shift.
These are the reporting fields we propose. The final report pack is agreed with you during mobilisation.
All services
Attendance and deployment summary
Who was rostered, who turned up and where they were posted.
Housekeeping
Inspection checklist and corrective-action tracker
Routine inspections recorded, with every fix assigned and closed out.
Security
Handover, patrol, visitor and incident logs
Occurrence books and visitor records kept shift by shift.
Cab facilities
Trip sheets, route summary and document status
Duty slips, delay records and the validity of vehicle and driver papers.
All services
Complaint register
Owner, priority, action taken and closure date for every complaint.
Every month
Monthly service review
Performance, recurring issues and improvement actions, discussed with you.
What gets measured.
Suggested indicators for each service. Targets are agreed with each client before service commences.
Housekeeping
- Checklist completion
- Inspection score
- Complaint response time
- Attendance and coverage
- Closure time for reported issues
Security
- Post coverage
- Punctuality
- Completion of patrols
- Incident-report timeliness
- Training compliance
- Audit results
Cab Facilities
- On-time pick-up and drop rate
- Trip completion rate
- Complaint resolution
- Vehicle condition
- Document validity
- Safety incident reporting
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These are proposed reporting indicators, not guaranteed commitments. No specific response-time guarantee or service-level target is assumed until it is agreed in writing.
What “ready to start” means.
- You and Rudra Shield approve the final service scope and deployment plan.
- Rates, billing rules, taxes, payment terms, exclusions and contract duration are documented.
- Operational contacts, reporting templates, complaint channels and escalation contacts are confirmed.
- Personnel, vehicle, insurance and compliance documents are checked before deployment.
- A mobilisation date and a service-review cadence are agreed.
Have your site details ready?
Send the site area, shift pattern, headcount, vehicle needs and any restricted areas. We return a deployment plan and a quotation.